Please note that all shipping fees are exclusive of VAT. Anyone who requires Zone 9 shipping ( e.g. Hawaii, Alaska, Puerto Rico) may be subject to additional shipping fees and will be contacted separately once the survey is filled in.
Q. What if I move between now and when my HOVR ships? When is the last day I can change my address?”
A. Send us an e-mail at [email protected] and we can make the changes for you anytime.
Q. What is your return policy?
A. If your purchase has a manufacturing defect; we will repair or replace the defective part at no additional cost to you. Simply send a photo and a brief description of the defect to [email protected] and we will get back to you right away. HOVR reserves the right to determine what constitutes a manufacturing defect or wear and tear, but we believe in building a culture of mutual trust and respect – we’ve got your back.
Q. How much assembly is required for my HOVR with desk mount?
A. The desk mount is compatible with most solid and hollow wooden desks. The provided screws are 3/4 inch long, which requires a minimum desk thickness of 1”. For more information or special inquiries, please contact us at [email protected]
Q. Will the desk mount be able to handle my weight?
A. Yes. You apply approximately 1/5 of your total weight to the under-mount. As long as it properly secured to your desk, the under-mount can handle up to 150 pounds depending on whether you have a solid or hollow wooden desk. For more information or special inquiries, please contact us at [email protected]
Q. When will my HOVR be shipped?
A. We are on schedule to begin shipping out perks in July.
Q. Will the activity tracker app work on my phone?
A. HOVR’s activity tracker app is compatible with both Android and iOS devices.
Q. How can I contact you if I have any questions about my order?
A. For all questions regarding shipping and your perks please e-mail us directly at [email protected]
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.